Retail News & Insights - Retail TouchPoints
WEBSep 17, 2024 · Virtual Influencers and the Future of AI. TouchPoints TV. 5 months ago. Experience Insiders. 9 months ago. Experience Insiders. 10 months ago. Retail news, industry trends, business news and reports for retail executives covering customer experience, store operations, machine learning, digital commerce - Retail TouchPoints.
Stop & Shop Launches Branded E-Commerce Platform, Retires …
WEBAugust 17, 2020 at 4:35 PM EDT. By Marie Griffin. In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used. Customers’ Peapod account information and order ...
The Home Depot Introduces New Associate-Facing App, Updates …
WEBJan 12, 2023 · The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes.The new app, dubbed Sidekick, is aimed at improving the customer experience as well. Sidekick is powered by machine learning and works to guide associates ...
JCPenney Aims to Give $500 Million Back to Customers with …
WEBApr 17, 2024 · JCPenney is the latest retailer to reconfigure its rewards program with the debut of a simplified loyalty offering that nearly doubles the rate at which members earn rewards.With this enhanced earning potential, JCPenney estimates that it could return as much as half-a-billion dollars back to its customers in the form of rewards, said Katie Mullen, the retailer’s Chief Customer Officer, at a ...
Target Enhances Employee Benefits with Higher Wage Range and …
WEBFeb 28, 2022 · Noting the importance of investing in its team members, Target announced a new starting wage range of $15 to $24 per hour, along with greater healthcare access for workers and their families.The enhanced pay and benefits packages will require Target to invest up to $300 million this year. “Our team is at the heart of our strategy and success, and their energy and resilience keep us at the ...
Gap Streamlines HQ-To-Store Communications Across 3,000 …
WEBApr 22, 2019 · As part of an overall digital enhancement of its in-store operations, Gap Inc. has deployed a solution that consolidates and personalizes the communications sent from headquarters to more than 3,000 company-owned stores. Gartner estimates that by reducing waste and improving productivity, the Retail Zipline solution saves nearly $20 million annually for the retailer’s Old Navy […]
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
WEBJan 16, 2022 · The Practice Hub is just one part of Chewy’s focus on pet health. Singh noted that pet insurance penetration in the U.S. averages just 2% to 3%, much lower than rates in the UK, Europe and Australia. “Pet insurance leads to better accessibility and affordability,” said Singh. “We stepped into this field as a way to democratize this ...
As Partnership with Sephora Winds Down, JCPenney ... - Retail …
WEBSep 21, 2022 · JCPenney plans to roll out its new beauty experience nationwide a year after introducing the retailer-owned concept.. JCPenney Beauty debuted in fall 2021 after the retailer’s 15-year relationship with Sephora came to a contentious end in 2020, when the Sephora at Kohl’s collaboration was unveiled. Sephora shop-in-shops at JCPenney have remained in place as the partners finished out their ...
Walmart Rolls Out Geek Squad-Style Tech Support Service …
WEBAug 20, 2021 · Customers can choose from a range of à la carte services or sign up for a Tech Support and Security membership for $89.99 per year. Membership includes: unlimited PC tune-ups. The launch comes just a few months after Best Buy rolled out its own membership program, which combines its …
Retail Innovator Awards - Presented by Retail TouchPoints
WEBA decade later, the Retail Innovator Awards have become one of the industry’s top programs for spotlighting executives who created tangible and positive change for their businesses. Ideal candidates have: Implemented a new technology to support specific business goals. Spearheaded a broader initiative that inspired business (or functional ...