With the ubiquity of artificial intelligence these days, algorithms are seemingly making almost every decision for us, often to the detriment of the customer experience, Forrester Research says in a ...

Uniphore X-Stream aims to help companies convert structured and unstructured multimodal data into domain-specific knowledge, with connectors and controls to build AI applications.

Qualtrics and Vizient combine quality and patient experience data to link patient experience and clinical outcomes.

SWIPEBY today launched a voice artificial intelligence phone assistant specifically for small-to-medium sized restaurants, businesses, and service providers ...

Yahoo plans to migrate its email marketing to Zeta Global's Zeta Marketing Platform (ZMP). Additionally, Zeta's Data Cloud is now interoperable with Yahoo ConnectID, enabling Yahoo DSP users to ...

Changing consumer expectations drive significant loyalty swings up and down this year's list of Brand Keys Loyalty Leaders.

Breeze is HubSpot's new AI to power the customer platform with automated copilots, agents, and other features.

Gryphon.ai, a contact and conversation compliance and AI-driven conversation intelligence provider, has named Clay McNaught, who has served as Gryphon's president since December and chief operating ...

Intentsify's Buying Group Intent revolutionizes B2B marketing and sales efforts by providing granular insights at the persona-level.

Formstack, an online form-building and workflow software provider, has expanded Formstack for Salesforce native forms, which now includes all Formstack plans: Native Standard, Native Essentials, and ...

Recurly has launched Recurly Compass, a suite of artificial intelligence-driven tools to deliver personalized, proactive insights so subscription teams can identify and act on new growth opportunities ...

PandaDoc, a document workflows solutions provider, has launched PandaDoc CPQ for HubSpot, an embedded configure, price, quote (CPQ) integration for HubSpot Sales Hub. This integration allows sellers ...